Insurance Administration Clerk

The Real Estate Council of Ontario (RECO) is seeking an Insurance Administration Clerk. We have one seasonal contract position available to start immediately.

About RECO

As Ontario’s regulator of more than 110,000 real estate agents and brokerages (often referred to as registrants), RECO administers and enforces the law that regulates trading in real estate in Ontario and enhances consumer confidence in the real estate services sector. RECO’s commitment to pursuing trust in every transaction means consumers can navigate the real estate market with confidence, knowing that the regulator is committed to fairness, transparency and reliability for all parties involved. A modern regulator with over 160 employees, RECO is a collegial and dynamic environment where quality work-life balance is valued along with strategic agility, curiosity and empathy in our action. RECO regulates approximately 100,000 registrants in the real estate sector.

Hybrid work environment

RECO has adopted a ‘hybrid’ environment, which will typically include a minimum attendance in the office of one day per week, with some teams/positions requiring more frequent in-office attendance. 

RECO’s commitment to diversity and inclusion: They aren’t just words to us!

RECO is committed to promoting an equitable, diverse, and inclusive environment that includes awareness, education, and engagement-building opportunities for all employees.

The role

The Insurance Administration Clerk provides support with the insurance renewal and premium collection process for over 100,000 registrants of RECO’s Insurance Program. This position also responds to inquiries (telephone, email, regular mail) on the insurance renewal process.

Position responsibilities

• Answering telephone inquiries related to insurance payments and general insurance program inquiries. Making phone calls to registrants advising them on insurance payment process issues.
• Issuing insurance related documentation and correspondence including receipts for income tax purposes, certificates of insurance; prepare letters, and email responses to insurance inquiries.
• Processing insurance payments.  
• Testing and processing database activities, additions and updates on individual registrant files.
• Maintaining statistics relating to phone calls, complaints, and correspondence. Handling or distributing incoming and outgoing mail. 
• Acting as a liaison with RECO’s various departments to assist consumers and registrants with insurance related issues.

Qualifications

• At least one year of administrative experience or equivalent work experience.
• Excellent client service and communication skills including diplomacy and a professional manner when dealing with contacts at all levels.  
• Strong organizational skills, attention to detail and ability to manage competing priorities.
• Ability to use a personal computer, including Microsoft applications.  
• Able to handle confidential information appropriately.
• Familiarity with a web-type database program would be an asset.

Posting date: April 25, 2025
Closing date: May 9, 2025
Job grade: 1
Hourly rate: $21.50

Qualified applicants are invited to submit a detailed outline of experience specifically addressing RECO’s needs along with salary expectations by completing the form below.

RECO is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of persons with disabilities in a timely manner and will do so by preventing and removing barriers to accessibility.

We thank all applicants in advance for their interest.